911 Communications and Operations

The 911 Communications and Operations curriculum is designed to provide new students, as well as current practitioners, with knowledge and skills in the areas necessary for entrance or advancement within emergency communications.

Emphasis is placed on the development of concepts and theories of public safety communication systems, basic office software skills, technical writing, business math and statistics, cybersecurity fundamentals, public and interpersonal relations, understand local government finance systems, basics of GIS, personnel management and supervision, project coordination, time management, and organizational skills, grant writing, introduction to computers and networks, mental health awareness, and adaptation to technology within emergency communication organizations.

Employment opportunities exist in a variety of areas, including:  local government emergency communication organizations, county sheriff’s departments, 911 emergency dispatch organizations, law enforcement, fire and EMS agencies, private communication centers, and emergency management.

GENERAL EDUCATION
 
ENG 111 Writing and Inquiry 
COM 120 Intro Interpersonal Communication 
HUM 115 Critical Thinking 
MAT 152 Statistical Methods I 
PSY 150 General Psychology  OR 
SOC 210 Introduction to Sociology 
Total 16
 
MAJOR HOURS
ACA 122 College Transfer Success 
BUS 153 Human Resource Management
BUS 217 Employment Law & Regulations 
CTI 120 Network & Security Foundation 
HSE 225 or CJC 225 Crisis Intervention 
CJC 212 Ethics & Community Relations 
POL 120 American Government
BUS 225 Business Finance 
Total 22
 
OTHER REQUIRED COURSES
Select two of the following courses:
BUS 137 Principles of Management
SOC 220 Social Problems 
SOC 225 Social Diversity 
Total 6
 
Total Hours Taken at Johnston Community College: 44
 
Classes Taken at Richmond Community College:
EME 111 911 Communications & Operations I 
EME 112 911 Communications & Operations II 
EME 211 Advanced 911 Communications & Operations 
GIS 110 Survey of GIS/GPS 
GIS 111 Intro to Geographic Information Systems
PAD 151 Intro to Public Administration 
PAD 252 Public Policy Analysis
WBL 111 Work-based Learning I
WBL 115 Work-based Learning Seminar I 
Total at RCC 21
 
Total in Program 65